In 3D Production AB, trading as Phonecases3D (www.phonecases3d.com), we like our customers to be satisfied with their purchased product. Therefore, if not satisfied, you have a period of 30 calendar days to exercise your right as a consumer upon refund and 30 days to exchange for another Phonecases3D product.

Factors to consider:

-         Whatever product you would like to exchange or return need to be done so with the packaging intact and in the best condition possible, consequently packaged and protected. If these requirements are not met, Phonecases3D Will not accept the product.  

-    The refund will take place within 14 business days after receipt and review from Phonecases3D.

-       If the withdraw occurs later than 30 calendar days for returns or 30 calendar days for change, it will not be accepted by Phonecases3D.

-    Cost of shipping in returns is covered by the customer.

-        In the case of return, once the product is checked and verified by us, the refund will take place through your payment method. Shipping cost will not be refunded.

 

How to change a product?

-         Write us an email to info@phonecases3d.com, with your order number and the product you would like to exchange. Continuously, we will get in touch with you by e-mail to explain the process. (If you think you haven’t received an e-mail, check the spam folder)

-         Send the product to us. Put the packaged product in a box or bag in which you write the following return address very visible:

 

3D Production AB

Helsingborgvagen 31

26272 Angelholm

Sweden

Telephone: +34 722199811

Contact email: info@phonecases3d.com

 

-         When we physically receive the product, we will review that everything is correct and process the exchange. (Only the value of the product will be refunded, never shipping costs).

 

-         You only get one free exchange with every order.

-         If you need to return a product previously exchanged, you have 14 calendar days from you receive the new product, to request a return.

 

How to return a product?

-        Write us an email to info@phonecases3d.com, with your order number and the product you would like to return.

-         Put the packaged product in a box or bag in which you write the following return address very visible:

 

3D Production AB

Helsingborgvagen 31

26272 Angelholm

Sweden

Telephone: +34 722199811

Contact email: info@phonecases3d.com

-       The customer always must pay for return shipping cost.

-         When we physically receive the product, we will review that everything is correct and process the refund of the value of your products. (Only the value of the product will be refunded, never shipping costs).